Please read these Terms and Conditions carefully before accessing and/or using the Site. By visiting, accessing or using any part of the Site and/or the provided herein, you agree to be bound by these Terms and Conditions, including any additional terms, conditions and policies referenced herein and/or available by hyperlinks. These Terms and Conditions apply to all Users of the Site. Additional terms and conditions applicable to specific areas of the Site or to particular transactions are also posted in particular areas of the Site and, together with these general Terms and Conditions, govern your use of those areas. If you do not agree to all the terms and conditions herein, you are not authorised to access the Site and/or use any of the Services. All capitalised terms used in this document have been defined hereunder.
DISCLAIMER: PSYCHLINE.IN IS NOT AN EMERGENCY HEALTHCARE SERVICE PROVIDER AND DOES NOT PROVIDE ANY EMERGENCY SERVICES. INCASE YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, CALL EMERGENCY 100 OR GO TO THE NEAREST MEDICAL EMERGENCY FACILITY. IF YOU ARE SUICIDAL OR FEEL THAT YOU ARE A THREAT/DANGER TO YOURSELF OR TO OTHERS, KINDLY DISCONTINUE USE OF THE SERVICES IMMEDIATELY, CALL 100, OR NOTIFY APPROPRIATE POLICE OR EMERGENCY MEDICAL AUTHORITIES.
Terms and Conditions*
i. The following are the Terms and Conditions (the “Terms and Conditions” ) between PsychLine India Private Limited (“Company”, “PsychLine.in”, “We”, “Our”, “Us” ) that owns and operates the website www.psychline.in **(“Site”, “Website” ** Or “Platform”) and any visitor, data subject, and others who access the Service or use the resources of the Company (“User”, “Client” or **“You”). ** The Platform may be provided, be accessible or be available via multiple websites, devices, platforms and other means, whether owned and/or operated by us or by third parties, including, without limitation, the website www.psychline.in.
ii. “Services” include, but are not restricted to:
a) Online consultation/therapy sessions with Counsellors including psychologists (registered with Rehabilitation Council of India), psychiatrists, consultants (who have been authorised by the Company to use the platform for delivering Services);
b) Periodic self-assessments, psychological and psychometric tests;
c) Workshops, courses and/or webinars organised/delivered by the Company;
d) Unmute Initiative that aims to provide compassionate and supportive presence to individuals in need and is run by programme coordinators who are masters in psychology;
e) Self-help tools, support groups, content and programmes through a range of channels including, but not restricted to websites, mobile applications and emails;
f) Participation in user forums, topics, replies, comments, feedback, blogs and any other submissions on the Platform.
iii. “Counsellor(s)” includes psychologist (registered with Rehabilitation Council of India), psychiatrist, practitioner, programme coordinators, consultants, professional, expert, coach, advisor or any other person for the purpose of getting counselling, advice or any other input, benefit or service, and who have been authorised by the Company to use the platform for delivering Services.
Please note: COUNSELLORS ARE NOT THE EMPLOYEES OR AGENTS OF THE COMPANY.
a) All of the Counsellors who deliver Services through the Company are independent professionals responsible for the services each such Counsellor provides to you. The Company does not control the quality of the services rendered by the Counsellors and does not determine whether any Counsellor is qualified to provide any specific service as well as whether a Counsellor is categorized correctly or matched correctly to you. Furthermore, the Company assumes no responsibility for any act, omission or doing of any Counsellor.
b) The Company does not practice counselling or medicine and does not interfere with the practice of medicine or counselling by the Counsellors, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license.
c) Your relationship relating to the services rendered by the Counsellor is strictly with the Counsellor, and the Company is not involved in any way with that relationship or any part of the said service (whether provided through the website or not), and neither validates nor is involved in any of such services.
d) In case you make a payment through the Platform, or make any payment to the Company, this payment is made for the services rendered by the Counsellor, who are paid subsequently by the Company. The Company will not be deemed as the Counsellor for any provision of services regardless of payment.
e) The Company shall facilitate in appointing a Counsellor to you to provide the Services stated herein and shall exercise its reasonable best efforts to provide the highest quality of service. However, the Company does not warrant that the quality of any of the Services, information and/or other material provided hereunder and/or obtained by You will meet Your expectations or that any errors in the Services will be corrected.
f) The Company makes no representation or warranty whatsoever as to whether you will find the Services relevant, useful, correct, satisfactory or suitable to your needs. Incase You have a complaint or grievance regarding any aspect of the Services provided, We hope You will be able to talk to Your Counsellor about it first. Our goal is to provide You with the best standard of care and Your welfare will always be a priority for the Company. In case your grievance is not addressed by Your Counsellor, You may contact our Grievance Redressal Officer, Ms. Simran Premjani at email@example.com. We assure you a time bound solution not exceeding one month from the date of your complaint. However, You must always keep in mind that the Services provided are not based on face-to-face communication and there is a possibility, however rare, that a miscommunication may occur.
2. USE OF THE SITE/PLATFORM
THE PLATFORM DOES NOT INCLUDE THE PROVISION OF MEDICAL CARE, MENTAL HEALTH SERVICES, OR OTHER PROFESSIONAL SERVICES BY THE COMPANY.
i. The Site is an online platform for facilitation of Services by Counsellors, including facilitation of video or telephonic communications with the Counsellors; the provision of appointment scheduling and sending reminders and other services for both Users and the Counsellors; and the provision of other information about the Company and its products and services through its Site.
ii. As operators of the Platform, the Company’s role is strictly limited to facilitating the communication between you and the Counsellor and to enable or facilitate the provision of the Services. It is up to you to consider and decide whether these services are appropriate for you or not.
iii. Use of the Website for the purpose of getting counselling is available only to persons over the age of 18 years. If you are a minor i.e. under the age of 18 years, you shall not avail of counselling services on the Website without providing us with a duly filled consent form from your legal guardian or parent (“Consent Form ”). The Company reserves the right to terminate your usage of its services if it is brought to its notice or if it is discovered that you are under the age of 18 years and are accessing counselling services through the Website without furnishing the Consent Form. This restriction however, does not extend to workshops, courses and/or webinars organised/delivered by the Company. Please note that the Company will not be liable for any harm caused to you on account of any use of the Website without appropriate parental consent in accordance with this clause.
iv. THIRD PARTY CONTENT: The Platform may contain other content, products or services which are offered or provided by third parties (“Third Party Content” ), including links to other websites, or advertisements which are related to Third Party Content. The Company is not responsible or liable for the availability or accuracy of, and does not endorse, sponsor, or recommend such websites or resources, or the content, products, or services on or available from such websites or resources. You agree that the Company has no responsibility over any such Third Party Content, including any related products, terms or policies, and that the Company will not be liable for any damage or loss caused by any Third Party Content.
v. The content on the Site is not and should not be considered medical advice or a substitute for individual medical advice, diagnosis, or treatment. You should always talk to your medical professionals for diagnosis and treatment, including information regarding which drugs or treatment may be appropriate for you. Please note that none of the information on the site represents or warrants that any particular drug or treatment is safe, appropriate, or effective for you.
vi. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare provider because of something You have read on the Site. If you have or suspect that you have a medical problem or condition, please contact a qualified healthcare professional immediately. The Services provided hereunder and/or by the Counsellors are intended for general purposes only and not for emergencies/serious illnesses requiring physical consultation. Among the benefits of our Platform are improved access to mental healthcare professionals and convenience. However, as with any health service, there are potential risks associated with the use of tele-counselling. These risks include, but may not be limited to:
a) Occasionally, information transmitted may not be sufficient to allow for appropriate health care decision making by the Counsellor;
b) Delays in evaluation or treatment could occur due to failures of electronic equipment. If this happens, you may be contacted by phone or other means of communication;
c) Occasionally, a lack of access to all of your health records may result in adverse drug interactions or allergic reactions or other such unintentional errors;
d) Although the electronic systems used by the Company incorporate network and software security protocols to protect the privacy and security of health information, in rare instances, security protocols could fail, causing a breach of privacy of personal health information.
vii. The Services you receive from Counsellors is not intended to replace or substitute a primary care physician relationship or be your permanent medical home. You should seek emergency help or follow-up care when recommended by a Counsellor or when otherwise needed, and continue to consult with your primary care physician and other healthcare professionals as recommended.
viii. All Counsellors available through the Platform represent that they have degrees, licenses and/or certifications, as applicable, in the areas of psychology and/or psychiatry and/or counselling. The Company attempts to confirm the credentials of all Counsellors and to validate that they are in good standing with their respective licensure board(s). However, the Company makes no representation regarding the accuracy of Counsellors’ credentials, and expressly disclaims any liability for fraudulent credentials or claims by Counsellors. In addition, changes in your Counsellor’s professional status could occur between the time we perform an initial credential check and the time you select your Counsellor. It is your responsibility to conduct independent verification regarding any Counsellor that provides you with Services (whether through the Platform or not) and the Company strongly recommends that you will conduct this verification prior to communicating with any Counsellor through the Platform and on a continuous basis as you use the Platform.
ix. USER’S LICENSE TO USE SERVICES : When you use our Services or Site you may access intellectual property rights that the Company or its licensors own or license. Subject to You complying with these Terms and Conditions, the Company grants you a limited, non-exclusive, non-transferable and revocable license, without the right to sublicense, to access and use the Services and to download and print any content provided by the Company solely for your personal and non-commercial purposes. You may not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services or Content, except as expressly permitted in these Terms and Conditions, without the Company’s express prior written consent. No licenses or rights are granted to You by implication or otherwise under any intellectual property rights owned or controlled by the Company or its licensors, except for the licenses and rights expressly granted in these Terms and Conditions.
x. USER CONTENT: The Website provides Users the facility to create, share and post content on the Website including the blog (together, “User Content” ). The Company takes no responsibility and assumes no liability for any User Content that you or any other User or third party creates, stores, shares, posts or sends through the Website. You shall be solely responsible for your User Content and the consequences of posting, publishing it, or sharing it and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. If your Content violates any law you shall bear legal responsibility for that content. We have the right (but not the obligation) in our sole discretion to remove any User Content that is stored via the Website.
3. USER ACCOUNT
i. In order to use the Website, you may be required to provide information about yourself including your name, email address and other personal information (“Personal Information”) . You agree that any information you provide to the Company on the Website will always be accurate, correct and up to date.
iii. You are responsible for maintaining the confidentiality of your account details at all times. Further, you are responsible for all activities that occur under your account.
iv. You may not transfer or share your account password with anyone, or create more than one account with the exception of accounts made for children of whom you are the parent or legal guardian.
v. The Company reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your account information. In no event and under no circumstances shall the Company be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the account information or your release of the account information to a third party. You may not use anyone else’s account at any time.
vi. You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation fees and expenses) arising out of or relating to your use of the Platform; any actions made with your account or whether by you or by someone else; your violation of any of the provisions of these Terms and Conditions; your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right; and non-payment for any of the Services which were provided through the Platform.
vii. This clause shall survive expiration or termination of these Terms and Conditions.
4. USER’S REPRESENTATIONS AND RESPONSIBILITIES
i. The Company and Counsellors will rely on You to provide accurate and complete information throughout Your use of the Site and the Services provided therein, and the Company and Counsellors shall not be held responsible/liable in any capacity for acting on any misinformation/misrepresentation by You.
ii. You agree that You will not do any of the following while using or accessing the Platform:
a) Upload, post, email or otherwise transmit any content to which you do not have the lawful right to copy, transmit and display (including any content that would violate any confidentiality or fiduciary obligations that you might have with respect to the content);
b) Indulge in transmitting spam, chain letters, or other unsolicited email by making use of the Services or the Website;
c) upload, post, email or otherwise transmit any content that infringes the intellectual property rights or violates the privacy rights of any third party;
d) use the Platform or the Services to collect or store personal data about other users without their express permission;
e) knowingly include or use any false or inaccurate information in any profile;
f) transmit any viruses or other computer code that may interrupt, destroy, limit the functionality of the Services, or interfere with the access of any other user to the Services;
g) circumvent, disable, or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content;
h) use any hidden text or metadata utilizing the Company name, trademark, URL or product name;
i) attempt to probe, scan or test the vulnerability of any Company system or network or breach or impair or circumvent any security or authentication measures protecting the Services;
j) attempt to decipher, decompile, disassemble, reverse engineer, or otherwise attempt to discover or determine the source code of any software or any proprietary algorithm used to provide the Services;
k) use the Services in any way that competes with, including, without limitation, misrepresenting one’s identity or posing as a current or prospective patient in order to solicit or recruit Counsellors, directly or indirectly;
l) provide any information, including information about yourself or any third party etc that you have/ought to have knowledge to be false and incorrect;
m) encourage or instruct any other person or entity to do any of the foregoing.
iii. During your online consultation with a Counsellor, details of your health history and personal health information may be discussed with you through the use of interactive video, audio and other telecommunications technology. The Company and Counsellors will rely on You to provide accurate and complete information throughout Your use of the Site and the Services provided therein in order to order to enable us to provide appropriate care to You. You also expressly agree that You shall immediately notify Your Counsellor as soon as You become aware of any critical change to Your information that may impact any treatment plan provided through the Site by the Counsellor.
iv. You understand that you may expect the anticipated benefits from the use of counselling in your care, however no results can be guaranteed or assured. Your Counsellor may determine that the Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide Services to you through the Site.
v. You can send messages to your Counsellor by contacting the Company Customer Support at firstname.lastname@example.org. Emails or electronic messages to Customer Support or your Counsellors may not be returned immediately. If you are experiencing a medical emergency, you should immediately contact the nearest emergency hospital.
vi. You agree and acknowledge that the Services may be used and accessed for lawful purposes only. You agree to abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with Your use of the Services.
vii. In connection with your User Content, you affirm, represent and warrant the following:
a) You agree not to post, store, transmit, create or share any User Content that: may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; may create a risk of any other loss or damage to any person or property; seeks to harm or exploit children by exposing them to inappropriate content; may contribute to a crime or tort under applicable law; contains any information or content that is deemed to be unlawful, abusive, racially offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libellous, threatening, profane, or otherwise objectionable; contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets); or contains any information or content that you do not have a right to make available under applicable law or under contractual or fiduciary relationships.
b) You agree that Company may exercise the rights to your User Content granted under these Terms without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise.
c) You agree that any User Content that you create, store, or share does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights (defined hereunder) or rights of privacy. The Company reserves the right, but is not obligated, to reject and/or remove any User Content that the Company believes, in its sole discretion, violates these provisions.
For the purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyrights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all registered domain names protected under applicable law.
5. FEES AND PAYMENTS
i. The duration of any Counsellor session would range from 45 to 50 minutes. You will be charged according to the therapist assigned to you.
ii. You confirm and agree that all payment related information that you provided and will provide in the future, to or through the Platform, are accurate, current and correct and will continue to be accurate, current and correct.
iii. You confirm and agree to use only payment means (credit cards or others) which you are duly and fully authorized to use.
iv. You agree and commit to immediately notify the Company, including all the relevant details, in any case that you receive a service from a Counsellor not through the Platform or in any case that you are billed by a Counsellor not through the Platform.
6. CANCELLATION AND REFUND POLICY
i. Subject to the terms herein contained, there is a strict no-refund policy, if the User has paid the fee in advance.
ii. If the User is not desirous of continuing therapy/sessions and wants to stop/cancel the services, any advance amount paid by them until that time shall stand forfeited. However, if the User has skipped a session which is already paid for (“No-show event”), then subject to the terms herein, the User may utilise that amount by rescheduling the said skipped session to the next available date. Such rescheduling will be allowed upto a maximum number of two times. After the first 2 No-show events, the Company will deduct the full session amount for any subsequent No-show events in case an advance amount has been deposited by the User with the Company. In case, no advance amount has been deposited, the User shall be asked to deposit the full amount for the subsequent No-show event.
Please note: If the User cancels/reschedules his session 24 hours in advance, then it shall not be counted as a No-show event. To ensure such a request is processed, the User must inform the Customer Support team at email@example.com timely.
iii. If a session could not be conducted because of technical glitch at the Company’s end, then the same shall be rescheduled at a date convenient to the User, or the User will receive a refund for the said session within 14 days of the scheduled session.
i. In the event you breach these Term & Conditions stipulated herein, the Company reserves the right to suspend and/or terminate your access to the Site with or without notice to you. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your access to the Platform. Upon suspension or termination, Your right to procure the Services on the Platform shall immediately cease and the Company reserves the right to remove or delete your information that is available with it, including but not limited to Your login and account information.
ii. Any suspension, termination, or cancellation will not affect your obligations to the Company under these Terms & Conditions which by their nature are intended to survive such suspension, termination, or cancellation.
iii. Notwithstanding any such termination/suspension, the Company may, at its sole discretion, retain such information collected from You through the Site and/or the Services provided therein for as long as necessary, depending on the type of information, purposes, means and modes of usage of such information; and according to any other rules and/or applicable laws.
9. OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
i. The Services, the Site, and all information and/or content that you see, hear, or otherwise experience on the Site are protected by the Indian and international copyright, trademark and other laws. The Company owns or has the license to use all of the intellectual property rights relating to the Company, the Services, the Site, and the content on the Website. You will not acquire any intellectual property rights in the Company by your use of the Services or the Site.
ii. For the sake of brevity, it is expressly clarified herein that any and all content including, but not limited to, user generated content and/or information collected directly or indirectly from Users and Counsellors shall belong solely and exclusively to the Company. Copying any such copyrighted content from the Site for any purpose, whether commercial or otherwise, shall be a violation of the Company’s copyright and the Company reserves all its rights and remedies in law in relation to such violation.
iii. If you share your User Content with the Company and/or link your User Content to the Company on a third party service and/or post content on any social media page owned and operated by the Company, you expressly grant and you hereby represent and warrant that you have all rights necessary to grant to the Company a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Website and the Company’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of our Website (and derivative works thereof) in any media formats and through any media channels.
iv. This section shall survive the termination or expiration of these Terms and Conditions.
10. ERRORS, INACCURACIES AND OMISSIONS
i. Occasionally there may be information on the Site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel appointments if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your request for an appointment).
ii. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
11. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
i. You acknowledge and agree that the Company does not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
ii. You agree to indemnify the Company against any breach in confidentiality. If you access the Company through a third-party platform, you agree that the Company cannot be responsible for any data breaches that occur due to any acts of commission or omission from the third-party platform.
iii. You acknowledge and agree that we do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
iv. You agree that from time to time we may remove the Service (or part thereof) for indefinite periods of time or cancel the Service at any time, without notice to you.
v. You agree, confirm and acknowledge that the platform is provided “as is” and therefore you will not have any claim or demand against us. The use of the platform is at your sole risk.
vi. You acknowledge and agree that the Company expressly disclaims all warranties of any kind, whether expressed or implied, including but not limited to merchantability, non-infringement, title, operability, security, accuracy of data, system integration fitness for a particular purpose or accuracy.
vii. In no case shall the Company, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Service or platform, even if advised of their possibility.
viii. You agree that in all cases, our maximum liability shall be limited to the amount paid by you, if at all, for Service/product in dispute.
ix. Except as otherwise required by applicable law, any claim or cause of action arising out of or relating to your use of the Services, the Site or the content or our relationship with you, regardless of theory, must be made within 3 (three) months after the occurrence of the event giving rise to the claim or cause of action or be forever barred.
x. The Company or Counsellors from whom you receive Services on this platform may be required to report confidential information if they have reason to believe that a patient is likely to harm others or himself/herself and/or in compliance of their obligations under the Mental Healthcare Act, 2017 and in no event shall the Company or the Counsellors be liable for such disclosure of your confidential information.
i. This section shall survive the termination or expiration of these Terms and Conditions.
i. You will indemnify, defend, and hold harmless the Company, Counsellors and affiliates and our respective directors, officers, employees, contractors, agents and representatives, from and against any and all claims, causes of action, demands, liabilities, losses, costs or expenses (including, but not limited to, reasonable attorneys’ fees and expenses) arising out of or relating to any of the following matters:
a) your access to or use of the Services, the Site, or the content;
b) your violation of any of the provisions of these Terms and Conditions;
c) any activity related to your account by You or any other person accessing the Site or Services through your account, including, without limitation, negligent or wrongful conduct; or
d) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right.
ii. The Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event you will cooperate with us in asserting any available defenses.
i. This section shall survive the termination or expiration of these Terms and Conditions.
13. DISPUTE SETTLEMENT
i. In the event of any dispute, controversy or claim arising out of or relating to these Terms and Conditions or any subsequent amendments to these Terms and Conditions including, without limitation, the breach of the terms hereunder, termination, validity or invalidity thereof, or any non-contractual issues relating to these Terms and Conditions (“Dispute”), each of the Parties will appoint a designated officer to meet for the purpose of endeavouring to resolve such Dispute amicably or to negotiate for an adjustment to such provision.
ii. All Disputes, which are not settled pursuant to the issue resolution procedures set forth in the above clause, will be referred and settled by final and binding arbitration by a sole arbitrator mutually appointed by the parties in accordance with the Indian Arbitration and Conciliation Act, 1996 as amended from time to time, and the venue as well as the seat of arbitration shall be at New Delhi.
iii. This section shall survive the termination or expiration of these Terms and Conditions.
14. GOVERNING LAW
i. Jurisdictional policies of the Company have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and the Company with regards to these Terms and Conditions, including the interpretation of the terms of this document shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.
ii. This section shall survive the termination or expiration of these Terms and Conditions
Any notice required or permitted to be given to the Company shall be in writing and sent or transmitted by (i) registered or certified mail; (ii) hand-delivery; (iii) email; or (iv) internationally recognized courier service, provided its receipt is acknowledged and, dispatched or sent or transmitted to the following address:
Name: PsychLine India Private Limited
Postal Address: W-14, Greater Kailash 2, New Delhi, South Delhi, Delhi, India, 110048
Email Address: firstname.lastname@example.org
Should one or more provisions of these Terms and Conditions be found to be unlawful, void or unenforceable, such provision(s) shall be deemed severable and will not affect the validity and/or enforceability of the remaining provisions of the Terms and Conditions, which will remain in full force and effect.
Subject to the terms herein contained, Use of the Website for the purpose of getting counselling is available only to persons over the age of 18 years. If you are a minor i.e. under the age of 18 years, you shall not avail of counselling services on the Website without providing us with a duly filled consent form from your legal guardian or parent.
The User also accepts and agrees to the present terms and conditions and those additional terms and conditions and policies referenced herein and/or available by hyperlinks.
The Company offers all information, tools and services available on this Site to You conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
The Company reserves the right to add, modify or remove sections from the Terms and Conditions at any point in time with no prior notice. Continuing to use the Company platform, purchase of any Service, resource or product, forms an obligatory legal agreement between the User and the Company. Liability to review the Terms and Conditions from time to time lies with the User. Continuation of the use of the platform after revision of the Terms and Conditions will be deemed to be an acceptance of the revised terms.