1. INTRODUCTION
a) We, at Psychline.in (“The Company/ We/ Our/Us”) are committed to respecting the privacy and confidentiality of the information that you entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use, processing and disclosure of Personal Information from users. Please note that we collect your information as it is essential to the provision of our Services (as defined in the accompanying Terms and Conditions) to you.
b) This Privacy Policy is subject to the Terms and Conditions, and comes into effect from the time the user (“User” or “You” ) avails of the Services of the Company. Please note that capitalized terms used herein but not defined in this Privacy Policy will have the meaning(s) ascribed to them in the Terms and Conditions.
c) By using the Website and the Services, you have agreed to allow us to collect, store, and use the Personal Information (defined below) you provide in order to avail of the Services. If you are not agreeable to this, please do not use this Website or Services. It is recommended that you do not use the website or related Services if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.
d) We reserve the right to make any changes to this Privacy Policy at any time. Any such modification will become effective immediately upon the Company posting it on the Website and your continued use of the Website will constitute your consent to the same. You agree to periodically review the current version of the Privacy Policy uploaded by the Company.
e) Please note that use of the Website for the purpose of getting counselling is available only to persons over the age of 18 years. If you are a minor i.e. under the age of 18 years, you shall not avail of counselling services on the Website without providing us with a duly filled consent form from your legal guardian or parent. In the event that we are informed that we have collected Personal Information from a minor without the said consent form, we shall verify such information internally and delete it. If you believe that we might have any Personal Information from or about a minor (without due consent), please contact us at support@psychline.in.
2. GENERAL DEFINITIONS
a) “Intellectual Property Rights” shall mean all patent rights, copyrights, design rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all registered domain names protected under applicable law.
b) “Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
c) “Sensitive Personal Information” means Personal Information which consists of information relating to (i) password; (ii) financial information and payment instrument details; (iii) physical, physiological and mental health conditions; (iv) sexual orientation; (v) medical records and history; and (vi) biometric information.
d) “Terms and Conditions” shall mean the Company’s terms and conditions of service available at https://psychline.in/terms-and-conditions.
e) “User Data” shall mean all data and information provided by the User to the Company for availing the Services.
3. COLLECTION OF INFORMATION:
a) You may provide Personal Information to the Company when you: (i) access the Website, (ii) request, purchase and use the Services, (iii) communicate with us *via * phone calls, chat, email, web forms, social media and other methods of communication, and (iv) subscribe to our marketing material. The Company may receive certain information that is stored or processed by third parties, about you via cookies and other similar technologies. The Company may collect your Personal Information through your interactions with our Counsellors, program coordinators (Unmute Initiative) and during workshops organised by the Company. Each time you visit the Website, the Company may automatically collect information about you through automated means. We may collect your Personal Information when you interact with us through social media platforms.
b) In addition, the Company may collect the following information from you:
i. USER ACCOUNT: When you avail services on the website; or register on the Website by creating an account (“User Account ”), we will collect Personal Information such as your username, password, e-mail address and phone number. We may also collect information such as age, gender, educational qualifications, past medical records/ past history, occupation and any similar information required in our intake forms etc that You may be asked to submit at the time of registration.
ii. COOKIES: When you use the Website, our servers may automatically record certain information that your device sends whenever you visit any website and use certain apps using cookies. Cookies are mostly used in order to make a website work, or to work more efficiently, as well as to provide information to the owners of the website, which may include information such as User’s IP address, device location, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed etc. The Company may use third party cookies, such as buttons to track visitor behaviour. If you disable cookies on your browser, the Company will not be able to collect such information and that may affect the quality of its Services.
iii. The Company may also collect information about your activity on the Website, such as information about your account usage, your interactions with the Website etc. The Company may combine this automatically-gathered information with other information, including Personal Information that it has collected about you to enhance the quality of Services.
iv. THIRD PARTY SERVICES: The Company may work with third parties that place or read cookies on your browser to improve your user experience. In such cases, by using the third party services through the Company’s platform, you consent to their Privacy Policy and terms of use and agree not to hold the Company liable for any issues arising from such use.
v. Information posted to a group chat or any of our online chatrooms and discussion forums.
vi. BILLING INFO: In order to purchase our Services, you are required to make payment for such Services. While making payment, we redirect you to our third party payment gateway and at such third party payment gateway your billing details such as billing name and address, and a credit/debit card number, including card security number and credit/debit card date of expiration is collected by such third party payment gateway. The Company does not collect or store such billing information on the Website. You agree and acknowledge that your submission of such billing information on the third party payment gateway will be governed by the terms of such third party payment gateway’s privacy policy and terms of use.
4. UPDATING PERSONAL INFORMATION
a) If your Personal Information changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at support@psychline.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.
b) If your Personal Information is stored as part of your profile on the platform, you can update your Personal Information from the Company’s website.
c) Some information such as your answers to online assessments cannot be updated or deleted once submitted. If you would like us to remove your records from our system, please contact us at support@psychline.com and we will attempt to accommodate your request, only if we do not have any legal obligation to retain such information.
d) Please note that the Company is required to retain certain information in keeping with professional standards or by law for record maintaining purposes (including but not limited to payment history, feedback, client information, etc.), so we will continue to store this information for a pre-specified period of time as per applicable laws, even if you delete your account. There may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them.
5. USAGE OF INFORMATION COLLECTED
a) The Company may use information collected above for the following purposes:
i. To identify and contact you.
ii. To assist you in scheduling appointments, set up reminder for you of upcoming or follow-up appointments, as well as cancelled appointments.
iii. To resolve service and billing problems via telephone or email.
iv. To better understand your needs and interests.
v. To provide you with further information, products and services and newsletters.
vi. To run statistical research (such research will only use your information in an anonymous way and cannot be linked back to you). Please note that the Company may anonymize your Personal Information (including Sensitive Personal Information) so that you cannot be individually identified, and provide that information to our partners. We may combine this information with content received from our other users, for research and development purposes in order to enhance the quality of our Services.
vii. To detect and protect the Company against error, fraud, and other criminal activity.
viii. To make disclosures as may be required under applicable laws such as the Mental Healthcare Act, 2017 etc .
ix. To improve its website, mobile applications in order to better serve you.
x. To respond to your customer service requests.
xi.To run a contest, promotion, survey etc.
6. SHARING OF PERSONAL INFORMATION etc
a) The Company may share Personal Information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that the Company is part of, or that become part of that group (“Affiliates”) . Our Affiliates may only use this information to help provide, understand, and improve the Services (including by providing analytics) and Affiliates’ own services (including by providing you with better and more relevant experiences).
b) The Company does not sell or trade your Personal Information to third parties unless we provide you with advance notice. This however does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.
c) Please note that only Personal Information or content that you voluntarily disclose and consent to posting to the Website, or post to any social media account owned and operated by the Company, will become available to the public. No other information provided by you is shared with the public. Once you have shared such information or made it public, the same may be re-shared by others, re-posted by the Company, or used by the Company for the purposes of promotion, analysis, research or studies.
7. CONFIDENTIAL INFORMATION PROTECTION etc
a) Any information shared by you during personal consultation (“Confidential Information”) shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned above. Your Confidential Information shall not be disclosed or shared by the Company, its employees, its agents or any third party contractors, including Counsellors with any third party, either orally or in writing, except in the following circumstances:
b) If the Company believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;
c) If the Company is required to share such Confidential Information to any authority by law; and
d) If you have claimed a health care insurance and such Confidential Information is required by the insurer.
8. SENSITIVE PERSONAL INFORMATION
a) The Company shall not ordinarily share the Sensitive Personal Information of a User to a third party without their prior consent. You agree that the Company may disclose your Sensitive Personal Information without obtaining your prior consent in the following limited circumstances:
i. To a court, governmental agency or authority, when it is requested or required by law or by such court or governmental agency or authority, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms and Conditions, this Privacy Policy, or for complying with the applicable laws and regulations.
ii. To its Affiliates, officers and employees of such Affiliates, for the purpose of processing such Sensitive Personal Information on its behalf. The Company also ensures that the recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
9. SECURITY
a) The Company employs administrative, physical, and technical measures designed to safeguard and protect information under its control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. None of the call or video sessions are recorded. In keeping with professional standards, Counsellors might be required to maintain progress notes of both online and offline sessions.
b) You are solely responsible for maintaining confidentiality of your password and user identification to access your User Account. You shall be solely responsible for all activities and transmission performed by you through your user credentials. The Company assumes no responsibility or liability for your improper use of your credentials or information contained in your User Account.
10. THIRD-PARTY SITES
The Website may contain links to other websites (“Linked Sites” ). The Linked Sites are not under the control of the Company. We are not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company does not intend the Linked Sites to be referrals to, endorsements of, or affiliations with the linked entities. On accessing the Linked Sites, you shall be governed by the terms of use, privacy policy and such other additional policies of the Linked Sites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, advertising, products, services or other materials available on or through any Linked Sites or for any errors, defamatory content, libel, slander, omissions, falsehoods, or any profanity contained therein.
11. DISPUTE RESOLUTION
a) In the event of any dispute, controversy or claim arising out of or relating to this Privacy Policy or any subsequent amendments to this Privacy Policy including, without limitation, the breach of the terms hereunder, termination, validity or invalidity thereof, or any non-contractual issues relating to this Privacy Policy (each a “Dispute ”), each of the Parties will appoint a designated officer to meet for the purpose of endeavouring to resolve such Dispute amicably or to negotiate for an adjustment to such provision.
b) All Disputes, which are not settled pursuant to the issue resolution procedures set forth in the above clause, will be referred and settled by final and binding arbitration by a sole arbitrator mutually appointed by the parties in accordance with the Indian Arbitration and Conciliation Act, 1996 as amended from time to time, and the venue as well as the seat of arbitration shall be at New Delhi.
12. GOVERNING LAW AND JURISDICTION
Any and all disputes arising between the user and the Company with regards to this Privacy Policy, including the interpretation of the terms of this document shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.
13. NOTICES
Any notice required or permitted to be given to the Company shall be in writing and sent or transmitted by (i) registered or certified mail; (ii) hand-delivery; (iii) email; or (iv) internationally recognized courier service, provided its receipt is acknowledged and, dispatched or sent or transmitted to the following address:
Name: PsychLine India Private Limited
Postal Address: W-14, Greater Kailash 2, New Delhi, South Delhi, Delhi, India, 110048
Email Address: contact@psychline.in