Disclaimer
DISCLAIMER: PSYCHLINE.IN IS NOT AN EMERGENCY HEALTHCARE SERVICE PROVIDER AND DOES NOT PROVIDE ANY EMERGENCY SERVICES. THIS PLATFORM IS NOT AND SHOULD NOT BE USED AS A SUBSTITUTE FOR EMERGENCY MENTAL HEALTH SERVICES OR CRISIS INTERVENTION. THE SERVICES PROVIDED ON THIS PLATFORM ARE INTENDED FOR NON-EMERGENCY SITUATIONS ONLY.
IF YOU ARE EXPERIENCING ANY OF THE FOLLOWING emergency conditions, including but not limited to: (i) thoughts of self-harm or harm to others; (ii) suicidal thoughts or impulses; (iii) acute mental health crisis or emergency; (iv) severe emotional distress requiring immediate attention; or (v) any other medical or psychiatric emergency (collectively, “Emergency Conditions”), YOU MUST IMMEDIATELY: (i) contact emergency services at 100; (ii) proceed to the nearest emergency room or mental health crisis center; (iii) contact local medical emergency services; and (iv) notify appropriate police or emergency medical authorities.
DISCONTINUE USE OF PSYCHLINE.IN SERVICES IMMEDIATELY, and do not wait for a response from the Platform or Consultants during Emergency Conditions, nor to rely on online communications for emergency situations.
The services provided through PsychLine.in are designed solely to supplement, and not to replace, traditional in-person mental health care. While the platform provides support and counselling services, it is expressly understood that the Platform is not equipped to handle emergency situations or crisis interventions. The User shall maintain active relationships with local mental health providers and emergency services for situations requiring immediate attention.
The Company and its Consultants expressly reserve the right, at their sole discretion, to terminate any session immediately and direct Users to emergency services if they reasonably believe a User is experiencing Emergency Conditions or requires emergency intervention. The User hereby waives any claims against the Company or Consultants arising from such termination and referral.
The User’s acceptance of these Terms and Conditions constitutes an express acknowledgment of: (i) the Platform’s limitations regarding emergency services; (ii) the User’s responsibility to seek appropriate emergency care when needed; and (iii) the Company’s right to terminate services in emergency situations. By using PsychLine.in, you acknowledge and agree that you understand these limitations and will seek appropriate emergency care when needed.
Emergency Helpline Numbers (Resources not affiliated with PsychLine.in)
PsychLine.in is not affiliated, associated, authorised, endorsed by, or in any way officially connected with the listed resources
1. Tele Manas : 14416
A free, confidential government helpline available 24/7 across India. Trained counsellors offer emotional support, crisis intervention, and referrals in multiple languages. No issue is too small ,call anytime you need someone to talk to.
2. Vandrevala Foundation: 1860 266 2345 / 9999666555
A 24/7 mental health helpline offering free, confidential support via text and call for anyone experiencing distress, anxiety, depression, or suicidal thoughts. Trained counsellors listen without judgement and can guide you toward professional help. Available every day, all year round.
3. MPower Minds: 1800 120 820 050
A mental health helpline providing free, confidential emotional support and crisis intervention. Operated by trained professionals, MPower offers a compassionate ear and connects callers to therapy, counselling, and recovery resources across India. Available 24/7.
4. Connecting NGO: +91 9922004305 / +91 9922001122
A non-judgmental, non-advisory, confidential*, and anonymous listening service for those feeling stressed, distressed and/or suicidal. Available daily from 12 pm - 8 pm via phone, or through their distress email helpline at distressmailsconnecting@gmail.com.
*Barring legal exceptions related to POCSO and homicide
5. Tangent Mental Health Initiative: +91 98402 09980 / +91 99036 71995
A mental health care initiative that is inclusive, queer affirmative, neuro-diverse, and based on the social justice framework. Available Mon-Sat from 10 am - 6 pm via phone, or by email at tangentmhi@gmail.com. They also hold ‘Pay What You Can’ based individual sessions available at request starting at Rs. 100/-.